What is IVR System and how does it work?

An Interactive Voice Response (IVR) system is a technology that allows a computer to interact with humans through the use of voice and DTMF tones input via a keypad. An IVR system can respond to voice commands and keypad entries to perform various tasks, such as placing phone calls, playing audio files, or retrieving information from a database. IVR systems are often used in customer service applications to automate the process of interacting with customers. For example, an IVR system can be used to allow customers to place orders or retrieve account information without the need for a human customer service representative. IVR systems can also be used for other purposes, such as conducting market research surveys or phone. The caller can select what they would like to hear by pressing keys on their telephone keypad. How does it work? When a caller dials a company's phone number, the phone system will route the call to the IVR call blasting system .The system will then play a recorded message that will prompt the caller to press a key to hear more information. The caller will then be able to hear recorded messages about the product or service. They can also choose to speak to a customer service representative by pressing a key. Benefits