ACD Software in gurugram (haryana)
ACD (Automatic Call Distribution) software is a type of dialer software that is specifically designed for managing and routing
inbound calls in call centers or customer service operations. ACD software is typically used by businesses that receive a high volume of inbound calls,
such as customer service centers, help desks, and sales teams.
ACD stands for Automatic Call Distributor, which is a type of telephone system that routes
incoming calls to the next available agent or representative. There are many software providers in Gurugram (haryana)
that offer ACD solutions for businesses.
ACD software can route calls to the most appropriate agent based on a variety of factors,such as agent availability, skill level, language spoken, or customer
priority. The software can also provide managers with real-time data on call volume,wait times, and agent performance.
