Call Center Solutions
Convoque is a complete inbound/outbound call center solutions that consist of Agent Interface, and a highly customizable process. Logic capable of handling various Cloud Software, PSTN, PRI, ISDN, VoIP trunking and connecting agents via Soft SIP Phone, IP Phone (Hard Sip Phone), PBX, IP-PBX, IAX, VoIP or even on traditional PSTN and Mobile Networks using our state-of-the-art computer less call center technology. The agent interface is a group of interactive online pages that work through a web browser to provide live/real-time information and functionality using just the client computer's internet browser. The management interface is similarly web-based, and it allows you to examine a variety of real-time and summary information, as well as manage campaigns, agent choices, and contact center settings solutions, and we are also providing Dialer Software.
Benefits Of Call Center Solutions
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Customer Service Management Should Be Improved
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Boost Productivity
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Cost-Effective
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Make A Professional First Impression
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Increase the number of sales deals
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Recognize Urgent Calls
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Outstanding Customer Service
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Boost Safety
Other applications, like project management, CRM, and accounting, can be linked with call center software. Essentially, call center solutions software can make your entire business run more smoothly. It can also help with analytics, follow-up, delivery, and scheduling. It's an essential piece of equipment in your marketing strategy, and you'll want to ensure it's tailored to your specific requirements. Whether you use it to handle inbound customer service, outbound customer service, customer care, sales, or a combination of both, call center software can enhance your contact center in many ways. Here are just a few of the benefits of using call center software.
What is DID Routing ?
DID Routing is a vibrant feature of Convoque Call Center Solutions, as it gives you the flexibility to route your DID Call as required with just a few clicks. Calls can be a route to Pre Defined IVRS, Direct to Campaigns / Extension / Mobile / Extension Group / Mobile Group or a prior Voice Message to Campaigns / Extension / Mobile/ Extension Group / Mobile Group where an extension or Mobile Group given to route calls based on Ring all or Hunting Sequence.
Features Of Convoque
Customized IVRS
For Multiple Level
Skill Based
Routing
Automatic Call Distribution
Blacklist and Whitelist
Management
Business Hour
Management
Holiday Profile
Management
IVR/ACD/Missed Calls
Management
Campaign
Overflow
Max Waiting Calls
Per Campaigns.
CallerID Manipulation
For Last 10 Digits
Sticky
Agents
Work From Home
(WFH)
Email
Integration
SMS
Integration
Extension
Management
Trunk and Trunk Groups
Management
Some More Features
- Campaign Management.
- Recording Path and recording file name for Recording Groups Management.
- Disposition and Sub Disposition Management.
- Number Masking as per campaign.
- Call Recording.
- Call Barging.
- Call Transfer.
- Call Hold.
- Dialer Mode (Predictive/ Progressive/Preview[Single/List]).
- Voice Broadcasting.
- Automatic/Manual Data Churning.
- Upload voice files to server and use them for later.
- Customized CRM Screent for Agents.
- Third Party CRM Integration [ZOHO/HubSpot (Officially Integrated).
- EPABX/IPPBX Integration.
- Compatible with any Trunk Line and GSM Gateway.
Live Panel And Reports
- Agent performane Panel.
- Call Waiting Panel.
- System Health (RAM/HDD/PRI Status) Panel.
- Extension Registration Status Panel.
- Customized panels can be given as according to user role.
- Agent Performance Report.
- Call Recording Report.
- CDR Report.
- Login Logout Report.
- Break Report.
- Customized report as per customer requirement.