Call Recording software

call_recording_software

Asfera technology brings Call Recording Software for voice logging as nowadays telephone has become a significant part of our life, and we are trying to complete all our tasks over the phone. Most business transactions take place over the telephone from small to substantial businesses. Promises are made (and broken), and when it comes to a postmortem, it is often one person's word against another's. Many businesses routinely record telephone conversations using voice loggers to take this uncertainty out of day-to-day transactions. Asfera technologies Registro (ISDN/E1/T1) Call Recording solution's state-of-the-art voice logging solution is the one that can take your entire headache and simultaneously records multiple channels of telephone calls. Voice Loggers monitor, record, and retrieves logs to review, analyze and achieve virtually real-time verification of telephone conversations with ease.

Benifits And Features

benefits

Benefits of Call Recording

Identify problem areas
Keep detailed call records
Improve your marketing campaigns
Recover missed details
Watching your words
Capture customer stories
Quality assurance
Continually improving your services
Quickly bring a customer service agent up to speed

features

Some More Features

GSM recording with FCT/Gateways
Direct P&T line , all EPABX extension compatible
Multisite remote live monitoring
Web based remote access
Flexible reporting
SMS / email alert integration
Voice activation / Voltage change based recording
Outgoing announcement alert to callee like, This call might be recorded for training and Quality Purpose
CD or remote location network backup
Scheduled FTP backup transfer

digital-recording

1E1 to 4E1 Digital
recording

incoming-outgoing-call

customized incoming &
outgoing call pop-up

customized IVRS/Voice Messages for any Level

crm-integration

CRM
integration

customized-reporting

Customized
reporting

Web based
interface

incoming-outgoing-block

Incoming and outgoing
number block facility

MS Access, MS SQL, My Sql, Maria DB data base support

GSM recording with FCT/Gateways

email-integration

SMS / email alert integration

flexible-reporting

Flexible reporting

on-demand-recording

On demand recording

Need Of Call Recording

call-recording-feature

When the call is completed, an audio recording is preserved in the client's contact information, call history, and statistics. Any call may be listened to immediately from your web browser on any device. The call recordings may be listened to directly in the Dashboard and Statistics. You can listen to or download the recording after each phone record item. Once a day, Cloud Talk may also transfer all recordings to your FTP site. Depending on your company requirements, you can keep them there for as long as you need them or utilize them for more processing.

quality-of-call-recording

It would help if you first chose your recording levels before you began recording phone calls. When your recording is too loud, Convoque will alert you. This might degrade the sound quality of your recordings. After you've set up your gear and software, you're ready to start recording phone calls. Before you begin your phone call, be sure Convoque is open. The simplest way to begin a recording is to use the shortcut key, F5, or click the record button at the bottom of the Convoque screen. It's critical to save your recordings, especially if you want to revisit them later while training your personnel. Click the "Save" button on the Home tab toolbar to save a recording in Convoque.