Automated outbound calling, also known as automated dialing, is a technology that uses software to automatically place telephone
calls to a list of telephone numbers. The calls are usually pre-recorded, and the recipients have the option to interact with the system by pressing
buttons on their phone to speak to a live agent or access more information.Automated outbound calling is a technology that is used by many businesses
in Gurugram (haryana)and is widely available.Many software
providers in Gurugram (haryana) offer automated outbound calling solutions.These solutions typically include a
software platform, a list of telephone numbers, and a pre-recorded message or script.
Benefits of Automated Outbound calling
There are several benefits of using automated outbound calling, including:
Telemarketing: Automated outbound calling is commonly used for telemarketing, where businesses can make pre-recorded sales pitches or advertisements to potential customers.
Surveys: Automated outbound calling can also be used to conduct surveys, where businesses can gather information about customer satisfaction or market research.
Appointment reminders: Automated outbound calling can be used to remind customers of upcoming appointments, reducing the number of missed appointments.
Political campaign: automated outbound calling is used by political campaigns to generate support and funding by providing information to voters.
Notifications: Many organizations also use automated outbound calling as a means of providing notifications, such as school closures or important information regarding upcoming events.
Debt collection: Automated outbound calling is also used in debt collection process, where the calls are made to the debtors to remind them to pay their debts on time.
It is important to note that there are rules and regulations regarding automated outbound calling, such as the TCPA in the
US which regulates certain type of auto-dialing or pre-recorded message calls, and organizations must comply with these regulations to avoid
penalties.It is important to note that while automated outbound calling can be a powerful tool for businesses, there are rules and regulations
in place in India to protect consumers from unwanted calls and companies must comply with these regulations.
The Telecom Regulatory Authority of India (TRAI) has put in place rules for unsolicited commercial communication which includes sending pre-recorded
voice messages to the consumers, organizations must follow these guidelines to avoid any penalties. And it is better to get prior consent from the
customers before sending them any automated outbound calls.
It is also important for businesses to carefully consider the use of automated outbound calling, and to ensure that they are only making calls to
people who have expressed an interest in receiving them, or to those who have given their prior consent to receive calls.