Convoque is a complete inbound/outbound call center solutions that consist of Agent Interface, Admin/Manager Interface and a highly customizable process logic capable of handling various PSTN, PRI, ISDN, VOIP trunking and connecting agents via Soft SIP Phone, IP Phone (Hard Sip Phone), PBX, IP-PBX, IAX, VOIP or even on traditional PSTN and Mobile Networks using our state of the art computer less call centre technology.
Agent interface is an interactive set of web pages that work through a web browser to give live/real-time information and functionality with nothing more than an internet browser on the client computer. Management interface is also web-based and offers the ability to view many real-time and summary reports as well as manage campaigns, agent options and settings for the call centre solution.
Convoque can function as an ACD for inbound calls or for Closer calls coming from Convoque outbound fronters and even allows for remote agents logging in from remote locations as well as remote agents that may only have a phone thus providing for enormous agent connectivity boost in comparison to the traditional call centre solutions.
DID Routing is a very rich feature of Convoque Call Center Solutions as it give you the flexibility of Route your DID Calls as required with just few clicks. DID Calls can be route to Pre Defined IVRS, Direct to Campaigns/Extension/Mobile / Extension Group / Mobile Group or a prior Voice Message to Campaigns / Extension / Mobile/ Extension Group/ Mobile Group where Extension or Mobile Group give to route calls based on Ring all or Hunting Sequence.