What Is Convoque Call Center Solutions


Convoque is a complete inbound/outbound call centre solutions that consist of Agent Interface, Admin/Manager Interface and a highly customizable process logic capable of handling various PSTN, PRI, ISDN, VOIP trunking and connecting agents via Soft SIP Phone, IP Phone (Hard Sip Phone), PBX, IP-PBX, IAX, VOIP or even on traditional PSTN and Mobile Networks using our state of the art computer less call centre technology.
Agent interface is an interactive set of web pages that work through a web browser to give live/real-time information and functionality with nothing more than an internet browser on the client computer. Management interface is also web-based and offers the ability to view many real-time and summary reports as well as manage campaigns, agent options and settings for the call centre solution.
Convoque can function as an ACD for inbound calls or for Closer calls coming from Convoque outbound fronters and even allows for remote agents logging in from remote locations as well as remote agents that may only have a phone thus providing for enormous agent connectivity boost in comparison to the traditional call centre solutions.


Convoque Full Feature


DID Routing

About Did Routing

DID Routing is a very rich feature of Convoque Call Center Solution as it give you the flexibility of Route your DID Calls as required with just few clicks. DID Calls can be route to Pre Defined IVRS, Direct to Campaigns/Extension/Mobile/Extension Group/Mobile Group or a prior Voice Message to Campaigns/Extension/Mobile/Extension Group/Mobile Group where Extension or Mobile Group give to route calls based on Ring all or Hunting Sequence.


Features

Customized IVRS for Multiple level.
Skill Based Routing.
Automatic Call Distribution.
Blacklist and Whitelist Management.
Business Hour Management.
Holiday Profile Management.
IVR/ACD/Missed Calls Management.
Campaign overflow
Max Waiting calls per campaigns.
CallerID Manipulation for last 10 Digits
Sticky Agents.
Work From Home (WFH)
Email Integration
SMS Integration.
Extension Management.
Trunk and Trunk Groups Management.
Page Group management.
User Management.

More Features

  • Campaign Management.
  • Recording Path and recording file name for Recording Groups Management.
  • Disposition and Sub Disposition Management.
  • Number Masking as per campaign.
  • Call Recording
  • Call Barging
  • Call Transfer
  • Call Hold.
  • Dialer Mode (Predictive/Progressive/Preview[Single/List])
  • Voice Broadcasting.
  • Automatic/Manual Data Churning
  • Upload voice files to server and use them for later.
  • Customized CRM Screent for Agents.
  • Third Party CRM Integration [ZOHO/HubSpot (Officially Integrated)
  • EPABX/IPPBX Integration.
  • Compatible with any Trunk Line and GSM Gateway.

Live Panel And Reports


Live Panel

  • Agent performane Panel
  • Call Waiting Panel.
  • System Health (RAM/HDD/PRI Status) Panel
  • Extension Registration Status Panel
  • Customized panels can be given as according to user role.
  •  etc...

Reports:

  • Agent Performance Report
  • Call Recording Report
  • CDR Report
  • Login Logout Report
  • Break Report
  • Customized report as per customer requirement.