Convoque Call Center Solutions

Call Center Solutions

convoque

Convoque is a complete inbound/outbound call center solutions that consist of Agent Interface, Admin/Manager Interface and a highly customizable process. logic capable of handling various Cloud Software,PSTN, PRI, ISDN, VOIP trunking and connecting agents via Soft SIP Phone, IP Phone (Hard Sip Phone), PBX, IP-PBX, IAX, VOIP or even on traditional PSTN and Mobile Networks using our state of the art computer less call centre technology. The agent interface is a group of interactive online pages that work through a web browser to provide live/real-time information and functionality using just the client computer's internet browser. The management interface is similarly web-based, and it allows you to examine a variety of real-time and summary information, as well as manage campaigns, agent choices, and contact centre settings solutions and we are also providing Dialer Software.


benefits

  • Customer Service Management Should Be Improved
  • Boost Productivity
  • Cost-Effective
  • Make A Professional First Impression
  • Increase the number of sales deals
  • Recognize Urgent Calls
  • Outstanding Customer Service
  • Boost Safety

Other applications, like project management, CRM, and accounting, can be linked with call centre software. Essentially, call centre solutions software can make your entire business run more smoothly. It can also help with analytics, follow-up, delivery, and scheduling. It's an essential piece of equipment in your marketing strategy, and you'll want to ensure it's tailored to your specific requirements. Whether you use it to handle inbound customer service, outbound customer service, customer care, sales, or a combination of both, call centre software can enhance your contact centre in many ways. Here are just a few of the benefits of using call centre software.

Convoque Full Feature

DID Routing

DID Routing

About Did Routing

DID Routing is a vibrant feature of Convoque Call Center Solutions as it gives you the flexibility to Route your DID Calls as required with just a few clicks. DID Calls can be a route to Pre Defined IVRS, Direct to Campaigns/extension/Mobile / extension Group / Mobile Group or a prior Voice Message to Campaigns/extension / Mobile/ extension Group/ Mobile Group where an extension or Mobile Group given to route calls based on Ring all or Hunting Sequence.

Features

Customized IVRS for Multiple level

Customized IVRS for Multiple level.

skill based

Skill Based Routing.

call repeat

Automatic Call Distribution.

management

Blacklist and Whitelist Management.

business-hours

Business Hour Management.

holiday

Holiday Profile Management.

IVR/ACD/Missed Calls Management

IVR/ACD/Missed Calls Management.

campaign

Campaign overflow

call

Max Waiting calls per campaigns.

call id

CallerID Manipulation for last 10 Digits

sticky agent

Sticky Agents.

work from home

Work From Home (WFH)

email

Email Integration

sms

SMS Integration.

extension

extension Management.

trunk

Trunk and Trunk Groups Management.

More Features

more feature
  • Campaign Management.
  • Recording Path and recording file name for Recording Groups Management.
  • Disposition and Sub Disposition Management.
  • Number Masking as per campaign.
  • Call Recording
  • Call Barging
  • Call Transfer
  • Call Hold.
  • Dialer Mode (Predictive/ Progressive/Preview[Single/List])
  • Voice Broadcasting.
  • Automatic/Manual Data Churning
  • Upload voice files to server and use them for later.
  • Customized CRM Screent for Agents.
  • Third Party CRM Integration [ZOHO/HubSpot (Officially Integrated)
  • EPABX/IPPBX Integration.
  • Compatible with any Trunk Line and GSM Gateway.

Live Panel And Reports

live

Live Panel

  • Agent performane Panel
  • Call Waiting Panel.
  • System Health (RAM/HDD/PRI Status) Panel
  • extension Registration Status Panel
  • Customized panels can be given as according to user role.
Reports

Reports:

  • Agent Performance Report
  • Call Recording Report
  • CDR Report
  • Login Logout Report
  • Break Report
  • Customized report as per customer requirement.


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