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Inset IVR Solutions


Inset IVR Solutions application provides pre-recorded voice responses for appropriate situations, keypad signal logic, and access to relevant data, and potentially the ability to record voice input for later handling. Using computer telephony Integration (CTI), IVR applications can hand off a call to a human being who can view data related to the caller at a display and systems allow callers to get access to information without human intervention.

Features

Integrated IVR / ACD software
Multiple IVR Scripts
IVR Software Development Libraries
Call Monitoring and Recording
Message Forwarding
Multiple Telephone Line Support
Multiple Voicemail Boxes
Automated outbound call system
Text to Speech
Multi-Language support (English /Hindi)
ANI: (Automatic Number Identification)
DNIS: (Dialed number identification service)

More Features of Inset IVRS


  • Call Transfer (subject to your phone company or PBX features)
  • Call Simulator for off-line testing
  • Good Voice Quality supports up to 48 KHz sampling.
  • Provides additional tools for recording and editing voice files and online deployment.
  • Simple to use Graphical System Design Interface
  • Multiple telephone line support both on Analog and Digital
  • Advanced call screening and call switching options
  • Support various means of Alarm indications in case of system failures, e.g. Functional error, Error of missing certain voice message prompt, etc., and generates error Logs.
  • Work with all type of exchanges on voice lines or trunk lines with BSNL/MTNL/Railway communication Network and cellular phone network.
  • Call Transfer (subject to your phone company or PBX features)
  • Call Simulator for off-line testing
  • Good Voice Quality supports up to 48 KHz sampling.
  • Provides additional tools for recording and editing voice files and online deployment.
  • Simple to use Graphical System Design Interface
  • Multiple telephone line support both on Analog and Digital
  • Advanced call screening and call switching options
  • Modular and scalable design allows to increase the number of channels or services without changing the basic IVR software.
  • Capable of working round the clock throughout the year.
  • Incoming calls from decadic dial telephone across PSTN/Railway/PBX line/cell phone. Caller can dial in both pulse and DTMF mode with DTMF inputs to select from IVR menu options.

Sectors where IVRS used

  • Schools, Colleges and Educational Institutions
  • Bank and stock account balances and transfers
  • Surveys and polls
  • Call center forwarding
  • Simple order entry transactions
  • Selective information lookup (movie schedules, etc.)
  • Ticketing and Reservation
  • IT Enabled Services
  • Hotels, Airline & Train Ticket Enquiry & Booking Centers
  • Entertainment Industry
  • Complaint Booking and Customer Support Centers
  • Banks, Finance and Credit Corporations
  • Tele-Marketing Industry –Outbound Calls