Inset IVR Solutions application provides pre-recorded voice responses for appropriate situations, keypad signal logic, and access to relevant data, and potentially the ability to record voice input for later handling. Using computer telephony Integration (CTI), IVR applications can hand off a call to a human being who can view data related to the caller at a display and systems allow callers to get access to information without human intervention.
Features of Inset IVRS
Integrated IVR / ACD software
Multiple IVR Scripts
IVR Software Development Libraries
Call Monitoring and Recording
Multiple Telephone Line Support
Multiple Voicemail Boxes
Automated outbound call system
Text to Speech
Multi-Language support (English /Hindi)
ANI: (Automatic Number Identification)
DNIS: (Dialed number identification service)
More Features of Inset IVRS
ODBC support for accessing all kind of standard database/RDBMS.
Provides call statistics and customised report after call analysis viz. "Call success Rate", "Call Failure Analysis", "Response Delay Analysis", "Service-wise/channel specific calls", "languages selected".
Scheduled Callbacks: Agent-Only and Anyone
Unified Messaging Services
Configure and manage through an intuitive web control panel
Detecting an incoming ring and automatically establishing connection in response to the ring signal. Number of rings before picking up the call is configurable.
Dynamic, user configurable, channel specific menu of IVRS, leading to setting of different service for different incoming lines (channels).
Multiple language support with user configurable channel specific language. Number of languages used may vary from 0 to 9.
Support various means of Alarm indications in case of system failures, e.g. Functional error, Error of missing certain voice message prompt, etc., and generates error Logs.
Work with all type of exchanges on voice lines or trunk lines with BSNL/MTNL/Railway communication Network and cellular phone network.
Call Transfer (subject to your phone company or PBX features)
Call Simulator for off-line testing
Good Voice Quality supports up to 48 KHz sampling.
Provides additional tools for recording and editing voice files and online deployment.
Simple to use Graphical System Design Interface
Multiple telephone line support both on Analog and Digital
Advanced call screening and call switching options
Modular and scalable design allows to increase the number of channels or services without changing the basic IVR software.
Multitasking and multithreading facility leading to simultaneous handling of 4 channels 32 analog channels or more than 32 digital channels.
Full logging of callers' details and all the selections made during the call
Capable of working round the clock throughout the year.
Incoming calls from decadic dial telephone across PSTN/Railway/PBX line/cell phone. Caller can dial in both pulse and DTMF mode with DTMF inputs to select from IVR menu options.
Sectors where IVRS used
Schools, Colleges and Educational Institutions
Bank and stock account balances and transfers
Surveys and polls
Call center forwarding
Simple order entry transactions
Selective information lookup (movie schedules, etc.)